Work Experience:
- Head Operations at C.M. Health Solutions14 Aug '06 till dateKey Responsibilities:
- Lead the Operations across functions; for all major clients.
- Managing the Operations with focus on quality and ensuring rigid adherence to SLA
Job Description:- Heading operations for Life/Health Insurance activities PAN India
- Client Relationship - Coordinating with Claims Heads across industry
- Co-ordinated end to end investigation for all claims (Life & General); the task involves location investigation, document scrutiny/verification and final reporting.
- Assessment of claim related cases- Life and Health. Designing/Reviewing Processes: Setting up the measurement framework for all the Operations, Service processes, Identifying areas of Process Improvements
- Auditing of Medical establishments - Defining Parameters, Defining case scenarios, Monitoring client feedback, Coordination with vendors for execution of process.
- Leader - core team for setting up processes for Medical Audit
- Over 2 years of experience in organising trainings in insurance domain
- Private Homoeopathic Practice 2002 - 2006
- M. S. Psychotherapy, Institute for Psychotherapy and Management Science, Mumbai, 2007
- B.H.M.S, Smt C. M. P. Homoeopathic Medical College, Mumbai, 2001
- Responsible for ensuring Quality Scrutiny of Operations
- Drawing up the Process documentation, review, measurement/metrics methodology and implementation
- Managed business segment performances, built action plans, provide expertise & leadership in the assigned functional area.
- In the cycle of acquiring clients, understanding their needs, designing a solution for them, transition the process from the client site and help the operations reach a steady state.
- Internal/ outward Audit